Overview

A leading airline in the Middle East approached VITA Solutions with a growing operational challenge:

“ We process thousands of cargo claims every month. Manual handling slows us down, costs are rising, and errors are affecting customer trust.”

The process was complex — involving multiple teams, paper trails, and manual validation steps. The client needed a way to scale efficiency, improve accuracy, and reduce turnaround time — without expanding headcount. To solve this, we deployed a UiPath RPA and Agentic Bot framework — designed to automate repetitive claim management tasks, ensure accuracy, and bring full transparency to the process.

Industry

Airlines

Timeline

Ongoing

Services

Design, Development, and Deployment

Achievements
60%
Faster Claim Resolution
35%
Reduction in Operational Costs
90% improvement in data accuracy.
60% faster claim resolution through automated workflows.
35% cost savings by reducing repetitive manual effort.
100% visibility across claim lifecycles.
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Project Challenges
changes

High volume of repetitive, manual claim processing

changes

Slow turnaround time affecting customer experience

changes

Rising operational costs and compliance risks

changes

Lack of visibility and tracking across claim lifecycles

Limited scalability for handling claim
surges

How We Helped

Building an Intelligent Automation Framework

Our Approach

VITA’s automation experts designed an end-to-end RPA solution using UiPath and Agentic Bots to digitize and orchestrate every step of the cargo claims process — from data extraction and validation to approval and settlement.

Phase 1
UiPath RPA automated repetitive data handling and validation tasks
Phase 2
Agentic Bots handled contextual decisions, flagging exceptions for human review
Phase 3
Centralized dashboards improved monitoring, reporting, and compliance.
Phase 4
API integrations ensured seamless data flow across finance and customer systems.

Technologies Used

React nodejs AWS Docker Kubernetes MongoDB
99.5%
Bot Uptime
65%
Fewer Follow-Up Queries
85%
Reduction in Manual Document Review
80%
Lower Rework
Volume
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Tangible Results, Real Business Value

Within just a few months of implementation, the airline witnessed measurable transformation

60% faster claim resolution through automated workflows
35% cost savings by reducing repetitive manual effort
Enhanced accuracy and compliance across validation and settlement
Greater customer satisfaction through faster, transparent claim updates
Scalable automation framework extended to other back-office processes
55%
SLA Adherence Improved
70%
Reduction in Process Deviations

Efficiency. Accuracy. Trust. Scalability.

That’s the power of automation — not replacing people, but empowering them to focus on value while bots handle the repetitive.
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VITA Solutions is a next-generation AI company helping enterprises adopt, scale, and govern artificial intelligence responsibly. We provide end-to-end services, industry-specific solutions, and unified platforms — enabling CIOs, data leaders, and legal teams to adopt and govern AI with confidence, speed, and compliance.

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